Dear customer, we encourage you to read all the rules that apply to our store so that there are no misunderstanding. We would also like to inform you that at the time of making the purchase you have to accept the all T&C, therefore you accept all applicable rules.


Buyer Protection
If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can reimburse you.

Fraud Protection
We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.

Data Encryption
Every transaction is encrypted using our advanced encryption technology.

Protection you can count on
PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered.

Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply.

Who you are is what you pay
Your memory protects your login information and lets you pay without exposing your card details. If you forget your login, you can use your privacy questions to get you back into your account. But if you forget these, contact us and we'll give you a hand.

We never close
We monitor every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is heavily guarded behind our advanced encryption. If something seems fishy, our dedicated team of security specialists will identify suspicious activity and help protect you from fraudulent transactions. Remember, we will never ask for any sensitive information.

World-class security
Buy or sell across borders in your currency. We can process 25 currencies from 202 countries and markets and convert them for your convenience. Money is so well-travelled.



Revolut and phishing scams

Imitation may be the most sincere form of flattery, but criminals pretending to be Revolut staff in order to harvest your account details is unacceptable. Thankfully, our 15 million-strong Revolut community is quick to identify the fraudsters, and together we’re taking down more of them than ever, faster than ever. This page gives you an overview of what we at Revolut have in place to help protect you from phishing scams, and other forms of manipulation and theft, as well as what you can do to protect yourself.

What is phishing?
Phishing, like most online scams, refers to an attempt by criminals to access your account through lies, deception, and manipulation. Most often, they pose as legitimate Revolut employees, and may try and trick you into thinking that they’re part of our support team. Some claim to work for a verified Revolut partner agency, and some, believe it or not, even pose as automated chatbots.

The goal of a phishing scam is to trick you into giving up your account details, including your password, pin, card number, and so on. Fraudsters will almost always approach you with an unsolicited message, saying that there’s a problem with your account. We will never do this.

How to protect yourself
In the section below this one, we detail some of the things we have in place to help keep you safe — but you also have a role to play. Here are the most important things to remember.

  Revolut staff —even those on in-app chat support— will never ask for your app PIN, card PIN, or any passwords. If someone claiming to be from          Revolut asks for any of these, take a screenshot and report them via the in-app chat straight away

  We will only communicate with you about the particulars of your account via our dedicated in-app chat support. If you engage in email                        communication with a member of the team, this will happen first through chat support

  Always use the most recent version of the app (download via Apple App Store or Google Play Store)

  Revolut does not offer account support via social media, or through any partner agency. If you contact (or are contacted by) anyone claiming to be      a Revolut agent outside of the app, it is a scam

How we protect you
We have multiple teams at Revolut dedicated to keeping your account safe. Below are some of the things we’re doing —and which you can be a part of— to keep yourself safe from phishing attacks.

Fingerprint identification — Revolut gives you the option to log-into your account using your fingerprint. This is recommended to help keep your account safe in physical situations

Customisable features — You can choose to turn off certain features of your Revolut card to mitigate the risk of fraud. This includes disabling ecommerce payments, ATM withdrawals, contactless and swipe payments

Disposable virtual cards — In addition to physical cards, you can add disposable virtual cards to your account. These cards can be used once for online payments, before being destroyed and their numbers replaced. This makes it impossible for them to be used more than once

Sherlock anti-fraud system — We use this system to get real-time alerts of fraudulent activity, allowing us to act fast

3D Secure (coming soon) — In the next few weeks we’ll introduce 3DS for all Revolut customers. With 3DS, when you make certain ecommerce payments (at the discretion of the merchant), you’ll receive a mobile notification from Revolut, asking you to log-into your account and verify that payment

No security system is 100% foolproof all of the time, which is why it’s important for everyone —that means you, and all of us at Revolut— to remain vigilant in order to keep ourselves safe.

Follow the tips on this page, and you stand a better chance of avoiding the scammers. In the meantime, make sure that you have the latest version of the Revolut app installed.


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