Hereby, each person who makes a purchase in the MKSupplements.com store declares that he/she has read the regulations and rules and also accepts it, the purchase of the product is equivalent to confirmation of acceptance of the regulations.


1. REGISTRATION:

1.1 In order to create a Customer Account, the Customer is obliged to make a free registration on our website.

1.2 When completing the registration form, the Customer has the opportunity to read the Terms & Conditiona, accepting its content by marking the appropriate field in the form.

1.3 During registration, the customer is obliged to provide his/her real data, in the event of providing a wrong address, MKSUPPLEMENTS company is not responsible for the lack of receipt of the goods and it is also not possible to receive a refund in this case.

1.4 Each person making the purchase is obliged to read the store's Terms & Conditions and fully accept it.

1.5 By placing an order, the Customer submits an offer to conclude an agreement for the sale of the Goods being the subject of the order.

1.6 The Customer may place orders in our Online Store via the Online Store Website, 7 days a week, 24 hours a day.

1.7 The customer who makes the purchase of the goods declares that he/she has read the Terms & Conditions of the mksupplements.com store.

2. RETURNS:

2.1 Customer MUST contact us prior to returning any products.

2.2 The customer has the right to a refund immediately after the purchase without giving any reason.

2.3 The customer has the right to a refund up to 7 days after receiving the goods, indicating that the goods are complete and in undamaged condition. Where the goods seals have been broken item cannot be returned for health protection and hygiene reasons.

2.4 The customer bears the costs of delivery of the returned products.

2.5 The customer should provide documentation (photos) at the time of receiving a damaged parcel or a product in order to apply for a refund of the money or replacement of the product.

2.6 The customer should report any problem that arose while receiving the goods, any reports of damage received after 3 days after the delivery will not be accepted by MKSupplements. 

2.7 No refunds will be given if the above conditions are not met.

3. DELIVERY:

3.1 The customer can choose the delivery and payment options while making a purchase. 

3.2 The customer can make the payment via the paypal system or revolut system using his/her credit or debit card

3.3 After making the purchase, the customer will receive a confirmation with all necessary information & tracking number within 30 minutes of making the purchase.

This is only possible when a valid e-mail has been submitted with your order.

Should you fail to receive a "Confirmation of Order" e-mail after submitting your order, please email contact.mksupplements@gmail.com quoting as much information as possible about your order and we will endeavour to reply to you within a short space of time. 

3.4 MKSupplements have 5 working days to handover the order to the courier / postal service.

3.5 MKSupplements have the right to change delivery options.

3.6 MKsupplements has the right to cancel the order up to 48 hours.

3.7 MKSupplements takes all care to secure your order for delivery.

3.8 MKSupplements are not responsible for any damage during delivery and any reports should be lodged with An Post / Courier company.

3.9 MKSupplements use third party courier / post companies to deliver all orders. 

4. PRICES:

4.1 Prices are subject to change at any time.

4.2 All item prices are exclusive of shipping costs and customers will be informed of any delivery charge before placing an order.

5. DAMAGE OR SHORTAGE

5.1 Notification of damage or shortages must be made to MKSupplements as soon as possible and certainly within 3 days of receiving the goods.

5.2 Notification of non-delivery must be made within 7 days of invoice date.

5.3 In, in the opinion of the Seller, the damaged or defective Goods are not in accordance with this Contract and should be replaced by the Seller, due to the damage or defect being the responsibility of the Seller, the Seller will, within a reasonable time:

   5.3.1 Replace or repair the damaged or defective Goods at its cost'

   5.3.1 Deliver the replacement Goods to the Buyer at its cost. 

5.4 We do not accept any liability for any loss resulting from Buyer's failure to comply with the Sellers carrier requirements with the respect to notification of damage, shortage or non-delivery of Goods. 

6. ITEMS OUT OF STOCK:

6.1 Should an item be out of stock we will email you to ask if you wish to wait for the estimated time of arrival or to cancel your order. 

7. BEST BEFORE DATE:

7.1 Most of our food products have "Best before date". There is nothing that would prevent a packaged food being offered for sale on or after its "Best Before Date" provided that the food is still in a fully acceptable condition.  Such products with short "Best Before date" can be found in our "OFFERS" tab under "SPECIAL PRODCUTS"

8. COMPLAINTS:

8.1 MKSupplemets take all of our customers seriously and we try to offer them the best possible service available. However if you feel you have something to complain about, you may direct it to contact.mksupplements@gmail.com