How many times will you attempt delivery? We will try to deliver to the address at least once. If there is no one available to accept the parcel, we will leave you a notice explaining how to get it. Your options include collecting the parcel or having it redelivered to another address.
What happens if I miss a delivery? You have a number of options available if you miss a delivery: Collect your item by bringing your ‘sorry we missed you notice’ (also called a Docket In Box or DIB notice) and personal identification, such as a driver’s licence, to your local Delivery Service Unit. Nominate an agent to collect the item on your behalf. You (the addressee) must sign the ‘sorry we missed you’ notice and the agent must have this and their own identification in order to collect the item. Arrange redelivery of the item online to the same or an alternative address. Redeliveries take approximately two working days If you believe that your item should have been delivered, but you have not received a DIB, then it is most likely that your item is still in transit
What should I do if my post is missing, damaged or opened? In the case of damaged post, it’s important to understand that: Damage is often caused by incorrectly-sized or poor quality packaging. An Post may place damaged items in a plastic bag to prevent further damage. While every effort is made to ensure your post arrives safely, unopened and in good condition, envelopes may occasionally be damaged during the machine sorting process. We use waterproof delivery equipment but we cannot guarantee that post will never be wet in adverse weather conditions
Once you've informed us that you wish to return goods, you have 7 calendar days to do so, at your own expense. Once the item is received, we'll issue a full refund for the product to your original payment method minus our original shipping and handling costs.
We cannot accept any returns which have been opened due to Health & Safety reasons. We can only accept returns that are in their original condition, & all goods are inspected on return. Please ensure you package the goods correctly so the product is not damaged in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to refuse a refund/exchange. Please be advised we need to be notified of any discrepancies within 48 hours. Please note that any fraudulent transactions will be reported to the relevant authorities.